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Solano SBDC

Jul 15 10:30 am — 12:00 pm

Interpersonal Communication Skills Training for the Generations

Event Details

Effective communication, simple conflict resolution and stellar customer service are core success factors for your business and they all rely on your ability to have great interpersonal communication skills.

Attend this special class to learn or improve yours. Learn:

  • How to improve your interpersonal communication skills with different generations (millennials through baby boomers) – customers or employees
  • How to remove “blame” and instead get consensus and understanding between employees
  • How to coach employees without being “bossy” that allows everyone to come out a winner in the blame game of “they said / they said”
  • End detrimental and costly morale issues that all too often arise from common miscommunications and understandings, before they happen

Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Please email info@solanosbdc.org.

Register for Event

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